The allegations made in these complaints are unproven, are not necessarily member of all consumers’ experiences with Advantage, and can get include outdated suggestions (about rates, bonus offers, etc.).
During the XX/XX/XXXX, I obtained an aware away from my personal credit monitoring provider one my student loan balance got increased
“You will find an installment bundle already have a living motivated fee which had been setup by way of KHESLC, it withdraw XXXX out-of my checking account a month and put they within the account number XXXX hence continues that which you times and it has just like the XXXX out-of XXXX that it page I just obtained XX/XX/XXXX and so i must not be when you look at the default XXXX XXXX”
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to https://tennesseetitleloans.org/cities/brentwood/ the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over <$>of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
Remember that a lender with a large customers is likely to supply increased amount of problems when compared with quicker loan providers
“We began choosing calls from Kentucky advanced schooling just after my father passed away during the XX/XX/XXXX. I prevented the brand new calls to start with but felt like I wanted to clean up my personal borrowing thus i responded the telephone. We believed due to my personal spirits once my dad introduced, this was the borrowed funds I got a long time back. We even set upwards payment agreements toward college thus i you will pay back good morning. Better whenever i was delivering higher toward my credit history seeking to acquire anything fixed We observed most other fake passion to my credit report. Such as for example that have two other personal protection amounts about my membership. And various other membership that were perhaps not mine and just have as come removed as i read my credit file We observed the college which i in the first place got the mortgage try on there together with account finalized. So as I’m considering it Kentucky advanced schooling they suggests We have actually made costs which i hadn’t previous. It suggests I got the borrowed funds into the XXXX and i also performed perhaps not rating that loan of one university in XXXX. I debated they to my credit file and because I’d finalized an agreement it asserted that it had been genuine. In addition reached off to the institution just in case it in the long run called myself right back, I experienced a long talk that have hi female in the my personal account I asked the woman to transmit myself the initial data of your own mortgage in which I experienced very first become the mortgage on the company. I have perhaps not obtained you to definitely papers via current email address. She along with went on as well as on regarding the every techniques We will have to experience, which, We informed her which was not my mortgage. I am not saying planning to spend that loan that is not mine I will be following through. I named and spoke that have a woman towards borrowing agency whom contributed us to get in touch with all of you. Excite help me to with this particular matter since it is probably stop myself regarding bringing my stimuli otherwise anything that can are from the federal government such my tax go back, ect. I don’t are obligated to pay which financing, and i is also attach a copy out of 2 off my borrowing from the bank profile. Then you can notice that I didn’t get this financing and then have discover all other fake craft which was with the my personal membership. Thank you so much for the time and I hope so you can tune in to right back as soon as possible.”